HOW TO MAKE A COMPLAINT
At Choice Aggregation Services we aim to provide the very best service for our Three Oceans Home Loans customers, therefore in the event that you are unhappy regarding any part of our service, we have an Internal Dispute Resolution process in place to assist in satisfying any complaint.
CONTACT POINTS FOR A COMPLAINT:
| Complaints Officer | ||
| Garry Dowd | National Business Development & Compliance Manager |
Tel: (03) 8616 1184 |
| Deputy Complaints Officer | ||
| Brendan O'Donnell | Chief Executive Officer | Tel: (03) 8616 1184 |
The Complaints Officers are senior personnel in our organisation and have the necessary experience and authority to handle your complaint and make relevant decisions on outcomes.
The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person.
You can also contact us on/at:
Post: Level 1, 250 Charman Road, Cheltenham VIC 3192
Phone:(03) 8616 1184
Fax: (03) 8618 4601
Email: customerservice@caservices.net.au
Should you not be satisfied with the outcome of the Internal Dispute Resolution process you also have the option of contacting the Credit Ombudsman Service on:
Freecall: 1800 138 422
Phone: 02 9273 8400
Fax: 02 9267 3125
Email: info@creditombudsman.com.au
